F A Q
M U G S & C L O T H I N G S H I P M E N T S
- ALL PURCHASES OF MUGS AND CLOTHING ARE FINAL SALE
- No returns will be accepted unless a manufacturers defect exists upon inspection of your shipment
- Any defective merchandise must be identified and reported to The Cottage Collection within 15 days of receipt of order.
- Merchandise determined to be defective, will be replaced at no cost to the consumer.
- Merchandise not shipped, or decorated, as ordered from The Cottage Collection will be replaced at no cost to the consumer.
- All returns of merchandise will be inspected and credit or refund will be issued at the sole discretion of The Cottage Collection.
- MUGS MUST BE HAND-WASHED. Returns will not be accepted for mugs which have experienced dishwasher exposure
D E F E C T S & W A R R A N T I E S
- ALL returns of product will be inspected and credit/refund will be issued at the sole discretion of The Cottage Collection
T I M I N G
- Due to COVID, it is possible that delivery times with Canada Post will take longer than normal
- Production time will be quicker in the months of July & August
- Please allow 3-4 weeks for delivery of your order
L O G O C H O I C E S
- We currently offer 3 consistent graphic logo options.
- We encourage you to collaborate with our team to design your custom logo request
- Any custom logo designs must be accompanied by an order of 6 pieces minimum
- All current designs can be customized for your lake, river, bay, road. Please just indicate in our "customizations" section upon check-out how your order can be adjusted and made to your liking
L O G O C O L O U R S
- Logos are currently available in black and white
- We will be adding additional colours as time goes on - we can't wait to, actually!
C L O T H I N G C O L O U R S
- Many of our items come in a variety of colours that are not shared on our website.
- If you are looking for a colour in one of our garments that is not listed, please feel free to email us and we will see if we are able to get that product for you in the colour you have requested.
P R O D U C T S
- If you would like to see a certain product in our shop, please feel free to reach out to us at: firstname.lastname@example.org
- Coming soon: Tank Tops, Toques/Winter Hats, Ball Caps, Pillows, Cheese Boards
E M B R O I D E R Y
- Coming soon.
ANY OTHER QUESTIONS/CONCERNS - Please feel free to reach out to us at email@example.com.